Frequently Asked Questions

Fragrances, lingerie and/or swimwear, vintage items, and items with 70% off cannot be returned or exchanged, due to transport restrictions and due to the nature of the items.

It may be possible to cancel or change your order to a different size, color, etc. but it depends on the status of your order and stock availability.

Please contact our customer care team at customercare@ekseption.com as soon as possible and we can see if we can help. If it has already shipped, we cannot make changes and all shipping, return and duties will be applied.

If there is an issue with an item within 3 months of the purchase date, we will evaluate the product. It may be returned for a refund, exchange of the same item or repair directly by the brand. Our brand partners make the final decisions and handle the lead times.

Email us at customercare@ekseption.com so we can help with your issue and inform you of the process.

Contact our Customer Care team at customercare@ekseption.com if you would like us to hold an item for you.

Holds are available for 24 hours, although not all items can be reserved, i.e., sale season, new arrivals, etc.

All merchandise on our site is 100% authentic.

We are an authorized distributor for all brands that we carry.

Our products are new and curated by our team of experts from some of the top luxury brands and emerging brands worldwide.

We ship items as we receive them from our partner brands.

Authenticity cards and dust bags are always included if the brand supplies them with their items.

Most designer bags come with dust bags but not with boxes.

Email us at customercare@ekseption.comif you have a specific question.

We try our best to cater to all your needs.

Reorders are placed for highly popular and requested items. If you need something specific, please contact our customer care team and we can reach out to our brand partners to see if it’s available.

Please allow 5 days for us to get back to you.